DOMAIN

Product

Expertise in leveraging data, AI and technology for digital transformation in product management

Blend360

Challenges
We Help Solve

We co-create innovative solutions that drive meaningful impact

Leverage market and product analytics to inform investments in new features and enhancements

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Leverage First and Third Party Data, predictive modeling and GenAI to predict market trends

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Leverage LLM models to engage with and support customers in product

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Enhance quality control through advanced analytics

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Leverage experience analytics to derive consumers path and create desired customer experiences

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Our Clients

Areas We Specialize In

Marketing

We help you design and build intelligent marketing ecosystems—agentic AI factories that accelerate workflows and speed to market, enhance performance optimization, and generate mass personalized content.

Sales

We uncover white space, reduce tech stack overload, and close gaps in market penetration. We transform organizations by integrating AI-powered decisioning, predictive insights, and relevant content delivery to optimize every stage of the customer journey.

Loyalty

We craft dynamic loyalty ecosystems that strengthen relationships through GenAI-powered personalization—delivering tailored content and experiences at the right time to maximize customer engagement.

Customer Support

We build intelligent support systems that elevate customer care through AI-driven automation and predictive insights. By implementing agentic systems and self-learning models, we deliver proactive, personalized experiences that drive long-term satisfaction.

What We Do

Blend360

Our Partners

What People Say About Us

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Everyone I have interacted with at Blend seem to have a vested interest in making sure my company's relationship is successful.
— F100, Finance Services Company
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Talented people, great responsiveness, extra support, quality output
— F500, Finance Services Company
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The team listens and understands. Other consultants often come with solutions prepped before truly understanding the inner-workings. Blend360 genuinely shows a spirit of helping your organization achieve its objectives.
— Education Technology Company

Our
Approach

Challenges we help solve

Results That Matter

60%
Increase in product adoptions
$100M+
Optimized pricing produced $100 million+ in EBIT annually
95x
Return on investment from incremental sales
150M+
Records fun through ML to enable automated text generation

ThoughtLeadership

Focused on data-driven strategies
that boost performance and growth

Explore our thought leadership

Blend’s Customer Experience Leadership Team

Our Customer Experience Leadership Team is made up of visionary experts who are reimagining how brands connect with people. These leaders bring deep expertise in Agentic Marketing Operations, data-driven strategies, advanced analytics, and AI-powered personalization to elevate customer journeys across industries. Through innovation and human insight, they guide our clients toward building more meaningful and measurable customer relationships.

Ryan Serpan
AiEX Practice Lead
Jordan Cardonick
Performance Analytics & Agentic Optimization
Nicole Dragon
Hyper-Personalization Expert
Ken Ligrani
UX Design, Product Strategy & AI Experience Design
Lisa Ketola
Managed Services and Agentic Operating Models
Stephen Boyd
CX Strategy, Enterprise Transformation
Mark Emmett
CRM, Journey Optimization and CX Strategy