DOMAIN

Customer Experience

Helping you create unrivaled Customer Experiences that set the bar and are powered by Advanced Analytics and AI

Blend360

Challenges
We Help Solve

We co-create innovative solutions that drive meaningful impact

Enabling businesses to operate with agility and fully leverage new technologies for growth and innovation

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Design and deploy hyper-personalized experiences with next best action (NBA)

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Envision and launch delightful and valuable experiences driven by insight and data

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Monetize your first-party data by providing brands and advertisers with direct access to rich 1P data

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Provide continuous monitoring, analytics, and insights, ensuring sustained operational excellence and measurable outcomes

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Establish a value realization office that enables your organization to track and communicate the impact of CX transformation in a tangible way

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Our Clients

Areas We Specialize In

Marketing

We help you design and build intelligent marketing ecosystems—agentic AI factories that accelerate workflows and speed to market, enhance performance optimization, and generate mass personalized content.

Sales

We uncover white space, reduce tech stack overload, and close gaps in market penetration. We transform organizations by integrating AI-powered decisioning, predictive insights, and relevant content delivery to optimize every stage of the customer journey.

Loyalty

We craft dynamic loyalty ecosystems that strengthen relationships through GenAI-powered personalization—delivering tailored content and experiences at the right time to maximize customer engagement.

Customer Support

We build intelligent support systems that elevate customer care through AI-driven automation and predictive insights. By implementing agentic systems and self-learning models, we deliver proactive, personalized experiences that drive long-term satisfaction.

What We Do

Blend360

Our Partners

What People Say About Us

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Our
Approach

Results That Matter

$16.6M
Projected Annual Revenue Increase From AI-Driven SEO
300%
Increase in Customer Acquisition
2x
Doubled conversion rates leveraging ML, producing est. $100 million increased annual premium
90%
Improvement in digital program effectiveness

ThoughtLeadership

Focused on data-driven strategies
that boost performance and growth

Explore our thought leadership

Blend’s Customer Experience Leadership Team

Our Customer Experience Leadership Team is made up of visionary experts who are reimagining how brands connect with people. These leaders bring deep expertise in Agentic Marketing Operations, data-driven strategies, advanced analytics, and AI-powered personalization to elevate customer journeys across industries. Through innovation and human insight, they guide our clients toward building more meaningful and measurable customer relationships.

Ryan Serpan
AiEX Practice Lead
Jordan Cardonick
Performance Analytics & Agentic Optimization
Nicole Dragon
Hyper-Personalization Expert
Ken Ligrani
UX Design, Product Strategy & AI Experience Design
Lisa Ketola
Managed Services and Agentic Operating Models
Stephen Boyd
CX Strategy, Enterprise Transformation
Mark Emmett
CRM, Journey Optimization and CX Strategy